A guide to tenant services
The information below is to help tenants navigate the website and access relevant information. More detailed information on each topic can be found by following the navigation links on the right of this page.
Tenants may contact the Association by:
- calling Head Office on 0207 440 9440
- by writing to us at the following address: - Teachers' Housing Association, Rugby Chambers, 2 Rugby Street, London WC1N 3QU
- email to the following address enquiries@teachershousing.org.uk
For more details about contacting the Association click here
Tenants may pay their rent by:
- Direct Debit – click here to download a Direct Debit Mandate Please note that once you have completed the Direct Debit, this must be forwarded to our Head Office for the reference number to be added and then actioned.
- Bank Giro Credit using a paying in book – available on request from Head Office
- Cheque in the post to Teachers' Housing Association Head Office payable to “Teachers’ Housing Association”
- Standing Order - Please contact our Head Office on 020 7440 9440 for a Standing Order Mandate
for more details about paying rent click here
Tenants may report a repair by:
Sheltered Housing Tenants
Contact the scheme manager in person or by telephone during working hours. If the manager is not available:
- Ring the London office 020 7440 9440
- E-mail – enquiries@teachershousing.org.uk. If you do send an e-mail please let us have a telephone number which can be given to the contractor to arrange access with you.
- On-line through this website.
- You can write to us at Teachers' Housing Association, Rugby Chambers, 2 Rugby Street, London WC1N 3QU, but as this may take several days to reach us it is not a good idea for anything that is at all urgent.
- To any member of Teachers’ Housing Association staff if they are visiting you at home. They will report it on your behalf.
What to do if a repair is needed when the scheme manager is off-duty?
If the repair is an emergency pull your emergency call system cord and the central control service maintaining your scheme will arrange for a contractor to attend.
General Housing Tenants
- Telephone – you can ring the area staff or the London office 020 7440 9440.
- E-mail – enquiries@teachershousing.org.uk. If you do send an e-mail please let us have a telephone number which can be given to the contractor to arrange access with you.
- On-line through this website.
- You can write to us at Teachers' Housing Association, Rugby Chambers, 2 Rugby Street, London WC1N 3QU, but as this may take several days to reach us it is not a good idea for anything that is at all urgent.
- To any member of Teachers’ Housing Association staff if they are visiting you at home. They will report it on your behalf.
What to do if a repair is needed when Teachers’ Housing Association office is closed?
If an emergency repair is needed outside of office hours you should contact the out of hours emergency contractors notified to you. A copy is displayed in the common parts of your flats or will have been sent direct to you if you live in a house.
Repairs that are not emergencies can still be reported by e-mail or through the website. Alternatively you can contact us when the office is next open.
for more details about reporting a repair
click here
Prospective tenants may apply for housing:
- by downloading, completing and returning an application form
- telephoning Head Office on 0207 440 9440 to request an application form
- email to the following address enquiries@teachershousing.org.uk to request an application form
- by writing to request an application form to the following address: - Teachers' Housing Association, Rugby Chambers, 2 Rugby Street, London WC1N 3QU
For more details about applying for housing click here