Tenant Handbook (general)
We are committed to delivering a high quality of service and aim to respond effectively to tenants’ needs in the services we provide.We have adopted a ten point Service Charter, which we use to set targets for service delivery and monitor our performance and we are committed to continuously improving our services.
The main points of our service delivery targets are set out below:
- Be easy to contact
- Treat you fairly
- Give you clear information
- Help you feel safe and secure
- Help you look after your home
- Help you look after your neighbourhood
- Keep you informed about rent and service charges
- Invite you to take part
- Listen to your opinion
- React when things go wrong
A full description of each of these points is contained in the General Housing Tenant Handbook which can be downloaded by following the link at the bottom of this page.