You are here: Home Page > Tenant Services > Gas Servicing and Annual Checks
Gas Servicing and Annual Checks

As your landlord, we have a statutory duty to service and carry out an annual safety check on gas appliances, flues and pipe work owned by us, in accordance with the Gas Safety (installations and Use) Regulations 1998.

Our duty as your landlord

We take our responsibilities on gas safety very seriously. As your landlord we will ensure:
  • Gas appliances, flues and pipe work owned by us, are maintained in a safe condition.
  • All installation, maintenance safety checks and annual gas servicing is carried out by a CORGI registered gas installer.
  • A gas service is carried out on each appliance/flue owned by the Association in your home every year.
  • We keep a record of each annual service.
  • We keep a copy of the current gas safety certificate for your home when completed or, if you are a new tenant, give you a copy when you sign your Tenancy Agreement
What we will do

Our contractors will visit your home by prior appointment. If you are not at home when they call, they will leave a card asking you to contact them to make another appointment.

If you do not respond, we will write to you giving you another opportunity to make an appointment.

What you must do

Allow prompt access to your home to carry out servicing and safety checks.

Keep the appointment made for our inspection of your gas equipment. Not keeping appointments jeopardises your safety and also costs us financially.

What happens if your gas appliance fails the annual safetycheck?

Our CORGI registered contractors will fix any defects found on gas appliances, pipe work, flues and chimneys that are owned by us.

What happens if you do not give us access?

We have a legal duty to carry out annual safety checks. The safety of residents and their neighbours may be at risk if we do not do this.

Failure to give our contractors reasonable access to your home to carry out this work is a breach of your tenancy agreement. It will leave us with no option but to take legal action, either by serving a notice of our intention to seek possession or by obtaining an injunction in order to gain access. It we are forced to do this, legal costs will be passed on to you.

Keeping Safe

If you smell gas or fumes you should:
  • TURN OFF the gas at the meter.
  • OPEN any windows.
  • EXTINGUISH all naked flames.
  • DON’T USE electrical switches.
  • CALL the Gas Emergency Services on FREEPHONE 0800 111 999.

Contact us immediately if: 

  • You see soot marks on or around the appliance.
  • The flame in the appliance is yellow/orange and not blue.
  • There is a higher level of condensation than normal in the room where the appliance is located.
  • Anyone in your household suffers from drowsiness, headaches, nausea or pains in the chest when using a gas appliance.
Gas safety tips
  • NEVER try do it yourself repairs on gas appliances.
  • NEVER block sources of ventilation such as air bricks, window vents or flues.
  • ALWAYS follow user instructions