Tenants may report a repair by:
Sheltered Housing Tenants
Contact the scheme manager in person or by telephone during working hours.
If the manager is not available:
- Ring the London office 020 7440 9440
- E-mail – enquiries@teachershousing.org.uk. If you do send an e-mail please let us have a telephone number which can be given to the contractor to arrange access with you.
- On-line through this website by completing the form at the bottom of this page.
- You can write to us at Teachers' Housing Association, Rugby Chambers, 2 Rugby Street, London WC1N 3QU, but as this may take several days to reach us it is not a good idea for anything that is at all urgent.
- To any member of Teachers’ Housing Association staff if they are visiting you at home. They will report it on your behalf.
What to do if a repair is needed when the scheme manager is off-duty?
If the repair is an emergency pull your emergency call system cord and the central control service maintaining your scheme will arrange for a contractor to attend.
General Needs Tenants
- Telephone – you can ring the area staff or the London office 020 7440 9440.
- E-mail – enquiries@teachershousing.org.uk. If you do send an e-mail please let us have a telephone number which can be given to the contractor to arrange access with you.
- On-line through this website by completing the form at the bottom of this page.
- You can write to us at Teachers' Housing Association, Rugby Chambers, 2 Rugby Street, London WC1N 3QU, but as this may take several days to reach us it is not a good idea for anything that is at all urgent.
- To any member of Teachers’ Housing Association staff if they are visiting you at home. They will report it on your behalf.
What to do if a repair is needed when Teachers’ Housing Association office is closed?
If an emergency repair is needed outside of office hours you should contact the out of hours emergency contractors notified to you. A copy is displayed in the common parts of your flats or will have been sent direct to you if you live in a house.
Repairs that are not emergencies can still be reported by e-mail or through the website. Alternatively you can contact us when the office is next open.
OUT OF OFFICE HOURS EMERGENCY REPAIRS
Gas, Central Heating and Hot Water
(Brent, Haringey & Old Etonian Housing Association)
Taylor Heating - 07825 560187
(Bexley, Peter Kennedy Court & Verona Drive)
Renford Services - 020 8777 1674
All Other Emergencies (London Based Properties)
Total Drainage Services Ltd - 01992 788 282 or 07813 167352
Secondary Emergency Contractor (London Based Properties)
Middleton Maintenance - 020 7700 7070 - 0845 300 5969